Starcove Policies & FAQ
We print with eco-friendly water-based inks.
We don't keep excessive stock and do not overproduce. We make most of our items Made to Order. This effectively eliminates any excess waist.
SHIPPING & Processing Time
Once your item has shipped you will receive an email with a tracking number for your purchase.
We cannot be responsible for wrong addresses that are provided to us. Please make sure to check your address and update it before completing the order. Address changes post purchase are not possible. We often buy the transport to the destination once the item goes into production. In addition, most payment systems require that we ship to the provided ship to address. In addition, once a tracking code has been created it is attached to the address provided even if it has not been scanned as processed.
Best is to collect the item from the location that was provided.
We ship worldwide and shipping time is different by country.
HOW MUCH DOES IT COST?
We apply a flat rate shipping charge of $5 within the United States for orders below $ 60. For a few select smaller items we offer a lower shipment charge. If you fill your cart full of $60 worth of goods, we'll ship for free.
Socks are shipped free worldwide
Stickers shipping is only $ 3.5 and free for the 2nd sticker
Where do you ship to?
We ship globally.
HOW LONG DOES IT TAKE?
We are an eco-friendly brand and believe in minimizing waist. For this reason we make all our items on demand. Depends on the item and where we produce the item. Please read the description of the item.
At the moment we cannot accommodate delivery in less than 7 days.
- For items with standard color we need 7-8 days of processing time.
- For custom production on-demand with custom order: 10-15 days
- Shipping once produced: 10 - 15 business days
International orders take longer to ship and average around 10- 20 days depending on final destination.
We custom produce the products to your orders. Once we ship them the order will arrive at your door in 10 days depending on where you are on the map. At the moment we don't offer faster or express delivery times.
I NEED TO RETURN AN ITEM. HOW DO I GO ABOUT THAT?
What happened? We do offer returns or issue refunds for a broken item or if you received the wrong item (except sizing errors). If something is busted, just shoot us an email at firstname.lastname@example.org and we will evaluate how to make it right.
Returns & exchanges
I gladly accept returns and exchanges
I do not accept cancellations or forced returns
The following items can't be returned or exchanged
- Custom or personalized orders after you have approved the mockup. Please understand the mockup is digital and the item you will receive is printed. For this reason, the colors will be slightly different.
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
Conditions of return
Wrong color, prints or sizes from what you ordered
If you received a different item than what you ordered, including incorrect colors, prints or wrong sizes, the order is eligible for replacement.
Step 1: send a photo
We will need to receive clear photos of the items to investigate what happened. We cannot accept any wrong claim without any visual proof (photo or video).
Please note that colors on a computer screen are different from printed color. The brightness on a computer screen cannot be matched when printing. This is important to note for any colorful items.
Step 2: send the item back to our address.
Since you are not happy with the item and we will resolve the issue, the item needs to be send back.
We will send a replacement or provide a refund after receipt of the wrong item.