Starcove Policies & FAQ
Eco-Friendly Made to Order
We don't keep any stock and craft everything to order. This effectively eliminates any excess waste and is the most effective way to avoid overproduction (none) and keep our environmental footprint small. We print with eco-friendly water-based inks.
Made to order processing times: 5-7 business days
SHIPPING & Processing Time
USA: FREE SHIPPING*
- All our items (except stickers) are free standard shipping (3-5 days) in the USA
- *Stickers shipping is only $ 3.5 for the first sticker and free for any additional sticker. It is therefore advantageous to order multiple stickers.
- Contact us for expedited shipping
We ship worldwide and have shipped to over 20 countries. We craft our items in 3 locations (USA, Europe, and China) which keeps our shipping cost small
- We add a small standard international shipping fee for our items crafted in the USA and Europe when shipping outside the USA.
- Items crafted in China: FREE WORLDWIDE SHIPPING. Please see the individual listing.
Once your item has shipped you will receive an email with a tracking number for your purchase. Please note that we only provide the tracking when it updates which is usually a few days after it has shipped.
Shipping from the USA to international: the tracking often shows only progress while in the USA and when it arrives. Local countries often do not provide any tracking updates.
We cannot be responsible for wrong addresses that are provided to us. Please make sure to check your address and update it before completing the order. Address changes post-purchase are not possible. We often buy the transport to the destination once the item goes into production. In addition, most payment systems require that we ship to the provided ship-to address. In addition, once a tracking code has been created it is attached to the address provided even if it has not been scanned as processed.
The best is to collect the item from the location that was provided.
We ship worldwide and shipping time is different by country.
Where do you ship to?
We ship globally and have many customers in Canada, Europe, and Australia. We have shipped to about 20 countries so far.
HOW LONG DOES IT TAKE?
We are an eco-friendly brand and believe in minimizing waste. For this reason, we make all our items on demand. Depends on the item and where we produce the item. Please read the description of the item.
At the moment we cannot accommodate delivery in less than 7 days.
Processing (including crafting):
- From 1-8 business days in non-peak moments and could be up to 10 business days during the year-end holiday.
- If you order custom items, please add time for sending the mockup and your reply. We often find that replies are not quick (within 12 hours) which affects the total delivery timeline.
Shipping once produced:
- USA produced items shipped to the USA: 5-7 business days
- Hong Kong produced items shipped to the USA: 10-15 business days
International orders take longer to ship and average around 10- 20 days depending on the final destination.
We custom produce the products to your orders. Once we ship them the order will arrive at your door in 10 days depending on where you are on the map. At the moment we don't offer faster or express delivery times.
I NEED TO RETURN AN ITEM. HOW DO I GO ABOUT THAT?
What happened? We do offer returns or issue refunds for a broken item or if you received the wrong item (except sizing errors). If something is busted, just shoot us an email at firstname.lastname@example.org and we will evaluate how to make it right.
Returns & exchanges
I gladly accept returns and exchanges - please email prior to sending
I do not accept cancellations, or forced returns
The following items can't be returned or exchanged
- Custom or personalized orders after you have approved the mockup. Please understand the mockup is digital and the item you will receive is printed. For this reason, the colors will be slightly different.
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
Conditions of return
Wrong color, prints, or sizes from what you ordered
If you received a different item than what you ordered, including incorrect colors, prints, or wrong sizes, the order is eligible for replacement.
Step 1: Send a photo
We will need to receive clear photos of the items to investigate what happened. We cannot accept any wrong claim without any visual proof (photo or video).
Please note that colors on a computer screen are different from printed color. The brightness on a computer screen cannot be matched when printing. This is important to note for any colorful items.
Step 2: Send the item back to our address.
Since you are not happy with the item and we will resolve the issue, the item needs to be sent back.
We will send a replacement or provide a refund after receipt of the wrong item.