Starcove Policies & FAQ

Eco-Friendly Made to Order

We don't keep any stock and craft everything to order. This effectively eliminates any excess waste and is the most effective way to avoid overproduction (none) and keep our environmental footprint small. We print with eco-friendly water-based inks.

Made to order processing times: 5-7 business days

SHIPPING & Processing Time

USA: FREE SHIPPING*

- All our items (except stickers) are free standard shipping (3-5 days) in USA 
- *Stickers shipping is only $ 3.5 for the first sticker and free for any additional sticker. It is therefore advantageous to order multiple stickers.
- Contact us for expedited shipping

INTERNATIONAL SHIPPING

We ship worldwide and have shipped to over 20 countries. We craft our items in 3 locations (USA, Europe and China) which keeps our shipping cost small 

- We add a small standard international shipping fee for our items crafted in USA and Europe when shipping outside USA.

- Items crafted in China: FREE WORLDWIDE SHIPPING. Please see individual listing.

Tracking

Once your item has shipped you will receive an email with a tracking number for your purchase. Please note that we only provide the tracking when it updates which is usually a few days after it has shipped.

Shipping from USA to international: the tracking often shows only progress while in USA and when it arrives. Local countries often do not provide any tracking updates.

Address changes

We cannot be responsible for wrong addresses that are provided to us. Please make sure to check your address and update it before completing the order. Address changes post purchase are not possible. We often buy the transport to the destination once the item goes into production. In addition, most payment systems require that we ship to the provided ship to address. In addition, once a tracking code has been created it is attached to the address provided even if it has not been scanned as processed.

Best is to collect the item from the location that was provided.

We ship worldwide and shipping time is different by country. 

Where do you ship to?

We ship globally and have many customers in Canada, Europe and Australia. We have shipped to about 20 countries so far.

HOW LONG DOES IT TAKE?

We are an eco-friendly brand and believe in minimizing waist. For this reason we make all our items on demand. Depends on the item and where we produce the item. Please read the description of the item.

At the moment we cannot accommodate delivery in less than 7 days. 

USA ORDERS

Processing (including crafting):

- From 1-8 business days in non-peak moments and could be up to 10 business days during the year-end holiday.

- If you order custom items, please add time for sending the mockup and your reply. We often find that replies are not quick (within 12 h) which effects the total delivery timeline. 

Shipping once produced:

- USA produced items shipped to USA: 5-7 business days

- Hong Kong produced items shipped to USA: 10-15 business days

INTERNATIONAL ORDERS

International orders take longer to ship and average around 10- 20 days depending on final destination.

We custom produce the products to your orders. Once we ship them the order will arrive at your door in 10 days depending on where you are on the map.  At the moment we don't offer faster or express delivery times.

I NEED TO RETURN AN ITEM.  HOW DO I GO ABOUT THAT?

What happened? We do offer returns or issue refunds for a broken item or if you received the wrong item (except sizing errors).  If something is busted, just shoot us an email at starcove@bevartistry.com and we will evaluate how to make it right.

Returns & exchanges

I gladly accept returns and exchanges - please email prior to sending

Contact me within: 7 days of delivery
Ship items back within: 30 days of delivery. Please use tracking when sending back an item. We do not cover the shipment cost of returning an item.
Please only ship an item back after contacting us.
We don't accept any unannounced returns and will not provide a refund in the this case.
Return address: 11 Sunshine Ave, Riverside, Connecticut, 06878, USA

I do not accept cancellations or forced returns

That means that we won't accept an order to be cancelled by you after you have received the item. A sale was made and this sale needs to be maintained. We do not accept a forced return. If you send us an item back as a way to request a refund, we do not accept that.
But please contact me if you have any problems with your order. Our ultimate goal is to make customers happy.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders after you have approved the mockup. Please understand the mockup is digital and the item you will receive is printed. For this reason, the colors will be slightly different.
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Wrong color, prints or sizes from what you ordered

If you received a different item than what you ordered, including incorrect colors, prints or wrong sizes, the order is eligible for replacement. 

Step 1: send a photo
We will need to receive clear photos of the items to investigate what happened. We cannot accept any wrong claim without any visual proof (photo or video).
Please note that colors on a computer screen are different from printed color. The brightness on a computer screen cannot be matched when printing. This is important to note for any colorful items.

Step 2: send the item back to our address. 
Since you are not happy with the item and we will resolve the issue, the item needs to be send back. 

We will send a replacement or provide a refund after receipt of the wrong item.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs. Please note that although most of our items are made in USA, we also have several items produced in Europe or China. 

Starcove Contact information

Here are all our contact details:
Email: starcove@bevartistry.com
Tel: +1 914 413 8025
Address: 11 Sunshine Avenue, Riverside Connecticut, 06878, USA